FAQ's

With over 40 years of industry experience, VisionPromo offers expert product knowledge, reliable advice, and a strong focus on customer care. We work closely with you to ensure you receive the right product, branding, and outcome for your needs.

Every job is different. Pricing depends on factors such as quantity ordered (bulk-buy discounts), type of product, and branding method and placement. Because of these variables, we provide custom quotes to ensure accurate and fair pricing.

Our quote basket allows us to provide more accurate pricing, correct price breaks based on quantity, and branding costs tailored to your artwork and product choice. This ensures there are no surprises and that you receive the best possible price.

Quotes are typically completed within 24 hours.

Payment is required once your order is dispatched from the supplier or brander. An invoice will be sent, with payment due on the 20th of the following month. Orders over $4,000 require a 50% deposit.

Standard orders: 7–10 working days.
Indent orders: 4–6 weeks.

Yes, we deliver throughout New Zealand.

Absolutely. Let us know your needs and we’ll help identify suitable options for you to choose from. You can contact us via the website, email, or phone. We also have representatives based in Hamilton and Whangārei who can visit in person.

No — our website displays only part of our range. If you can’t find what you’re after, please let us know and we’ll do our best to source it for you.

We offer a wide range of branding methods, including embroidery, digital printing, screen printing, debossing, pad printing, laser engraving, resin coating, sublimation printing, and offset printing.

Send us what you have and we’ll assist you. If required, we can arrange for your artwork to be redrawn at a small cost. Artwork requirements vary by branding method, but we generally require PDF or JPEG files.

Yes, samples can be arranged and delivered free of charge for viewing. We strongly recommend samples for uniforms to confirm sizing, as once items are branded they become your property.

Uniform samples must be returned in their original bags, with care taken to avoid damaging the packaging. Any damaged or marked samples may be charged, as they must be returned in saleable condition. Please contact one of our representatives or the office to arrange collection or receive a return address.

No — we sell to everyone, including individuals, clubs, and businesses.

Yes, unbranded items are available.

Minimum quantities vary by product. Printed clothing typically has a minimum of 10 units, embroidery a minimum of 5 items, and promotional items generally range from 25 to 250 units depending on the product.

Please contact us and we will work with you to resolve any issues quickly and efficiently.

We occasionally run sales and competitions, which may include non-promotional items.

Yes — we send newsletters occasionally, and we promise you won’t be bombarded.

You can contact us through our Contact Us page, where you’ll find all available contact options.